Privacy Policy
Last updated: July 2026
Introduction
AleXx RideR (“hum”) aapki privacy ka poora khayal rakhta hai — chahe aap AleXx Rider app, AleXx Captain driver app, ya alexride.com use kar rahe ho. Platform use karke aap is Privacy Policy ko padhne aur maanne ki pushti karte hain.
Hum kya data lete hain
Aapse seedha: naam, phone number, email, aur (optional) profile photo. Drivers se: government ID, driving licence, vehicle registration aur insurance details. Payment process karne ke liye zaroori jaankari, aur support team ko bheje gaye messages bhi.
Location jaankari
Booking, navigation, fare calculate karne aur safety features (jaise live trip sharing aur SOS) ke liye hum ride ke dauraan GPS location lete hain. Location access band karne se app ke core features limited ho jaate hain.
Automatic jaankari
Hum device details, OS/app version, IP address, ride/usage history, app interaction logs, aur (website par) cookies automatically collect karte hain — taaki service reliable, secure aur aasan rahe.
Payment jaankari
Payments secure third-party gateways se process hoti hain. AleXx Rider aapka poora card number, UPI ID, ya CVV store nahi karta.
Data ka use kaise hota hai
Rider-driver match karne, fare calculate karne, payment process karne, identity verify karne, safety monitor karne, service updates bhejne, fraud rokne aur legal requirements poori karne ke liye.
Communication aur marketing
Zaroori messages — OTP, ride updates, receipts — bheje jaate hain jo service ke liye zaroori hain. Jahan possible ho, aap app settings se non-essential marketing messages band kar sakte hain.
Jaankari kisse share hoti hai
Hum aapka data bechte nahi. Sirf zaroori jaankari share hoti hai: matched rider-driver ke beech trip details, payment processors aur SMS/notification providers ke saath, confidential contract ke tehat cloud hosting providers ke saath, aur legal requirement hone par government/police ke saath.
Data storage aur transfer
Aapka data India ke andar ya bahar secure cloud servers par store ho sakta hai, dono cases mein appropriate technical aur contractual safeguards ke saath.
Data kitne time tak rakha jaata hai
Hum data tab tak hi rakhte hain jab tak service dene, legal/tax requirement poori karne, ya dispute/fraud investigation ke liye zaroori ho. Uske baad data securely delete kar diya jaata hai.
Data security
Hum encryption, secure servers aur access controls use karte hain taaki aapka data safe rahe, aur internal access sirf zaroori logon tak simit rakhte hain. Koi bhi transmission ya storage method 100% secure nahi hota, par hum poori koshish karte hain.
Aapke rights aur account delete karna
Aap app ke profile section mein apni jaankari kabhi bhi dekh ya update kar sakte hain. Account delete karne ki request bhi app mein (Profile → Delete Account) ya bina app ke alexride.com/delete-account par kar sakte hain. Delete request kuch legal requirements (jaise trip records tax/dispute ke liye) ke subject hai.
Driver aur partner ki privacy
Safety aur compliance ke liye hum trip aur performance data monitor karte hain. Riders ko sirf zaroori driver details (naam, photo, vehicle info) dikhti hain. Account deactivate hone ke baad bhi legal requirement hone par operational records rakhe ja sakte hain.
Cookies aur tracking
Hamari website cookies use karti hai taaki aap logged-in raho, traffic samjha ja sake, aur browsing experience behtar ho. Aap apne browser settings se cookies control kar sakte hain.
Bachchon ki privacy
AleXx Rider 18 saal se kam umar ke logon ke liye nahi hai. Hum jaan-boojh kar minors ka data collect nahi karte; agar pata chale to hum use delete kar dete hain.
Business transfer
Agar AleXx Rider kisi merger, acquisition ya asset sale mein shaamil hota hai, to aapki jaankari applicable data protection law ke tehat transfer ho sakti hai.
Third-party links
Hamare app aur website par third-party sites ya services ke links ho sakte hain. Un third parties ki privacy practices ya content ke liye hum zimmedar nahi hain.
Policy mein badlaav
Hum is Privacy Policy ko samay-samay par update kar sakte hain. Bade badlaav yahan updated date ke saath dikhaye jaayenge, aur platform ka use jaari rakhna matlab aap updated policy maante hain.
Hum se contact karein
Is policy ya apne data ke baare mein koi sawaal ho? Humein hello@alexxrider.com par likhein.