Terms of Service
Last updated: July 2026
Terms ki sweekriti
Ye Terms AleXx Rider app, AleXx Captain driver app, aur alexride.com ke use ko govern karte hain. Account banate ya platform use karte waqt aap in Terms ko maante hain. AleXx Rider ek technology platform hai jo riders ko independent drivers se connect karta hai — khud transportation service nahi deta.
Eligibility
Account banane ke liye aapki umar kam se kam 18 saal honi chahiye. Drivers ke paas valid driving licence, aur apni vehicle ke liye valid registration, insurance, permits aur fitness certificate hona zaroori hai.
Account registration aur security
Aapki di gayi jaankari sahi honi chahiye, aur account credentials confidential rakhna aapki zimmedari hai. Unauthorized access ya misuse turant report karein. Account secure na rakhne se hone wale nuksan ke liye AleXx Rider zimmedar nahi hai.
Booking aur platform ka use
Riders app se trip book kar sakte hain; fare, cancellation aur waiting charges booking se pehle dikhaye jaate hain, aur booking confirm karne ka matlab hai aap dikhaya gaya fare maanate hain. Drivers aur doosre riders ke saath respect se pesh aayein — misuse ya abusive behaviour se account suspend ya band ho sakta hai.
Fare, payment aur cancellation
Fare distance, time aur ride type ke hisaab se calculate hota hai, aur high-demand time par surge pricing bhi ho sakti hai — booking confirm karne se pehle dikha diya jaata hai. Payment cash, UPI ya card se ho sakti hai (city ke hisaab se). App mein dikhaye gaye hisaab se cancellation/no-show charges lag sakte hain.
Driver aur Captain partner terms
Drivers AleXx Captain app independent contractor, fleet partner, ya (alag se likhit agreement hone par) company vehicle operator ke roop mein use karte hain. Alag likhit agreement na ho to ye Terms employer-employee relationship nahi banate. Account activate hone se pehle background verification zaroori hai, aur verification/compliance ke aadhar par AleXx Rider access approve, reject, suspend ya revoke kar sakta hai.
Driver earnings
Earnings engagement model par depend karti hai — commission-based independent trips, revenue-sharing partnership, ya (jahan applicable ho) alag salaried arrangement. Independent trip earnings har completed ride par calculate hoti hain, applicable platform fees, commission aur kisi penalty/incentive adjustment ke baad. Likhit mein clearly na bataya ho to AleXx Rider minimum earnings ya ride volume ki guarantee nahi deta.
Ratings, conduct aur complaints
Har trip ke baad riders drivers ko (aur drivers riders ko) rate karte hain. Baar-baar kharab ratings, verified complaints, ya safety concerns hone par warning, temporary suspension, ya account deactivation ho sakta hai — hamari apni investigation ke baad.
Mana ki gayi activities
Platform ka use abusive ya unsafe behaviour, fare manipulation, fees bachane ke liye app ke bahar ride arrange karne, illegal cheezein le jaane, ya kisi bhi tarah ki fraud activity ke liye nahi kiya ja sakta. Violation hone par turant suspension ya permanent deactivation ho sakta hai.
Safety, accidents aur insurance
Company-owned vehicles ke liye AleXx Rider applicable vehicle insurance rakhta hai, lekin riders ko personal accident ya health insurance nahi deta. Partner-owned vehicles ke liye insurance, roadworthiness aur legal compliance rakhna poori tarah driver/owner ki zimmedari hai; partner-owned vehicles ke accidents ke liye AleXx Rider zimmedar nahi hai.
Suspension, deactivation aur account delete
Terms violation, fraud, baar-baar complaints, ya legal requirement hone par hum account suspend ya deactivate kar sakte hain. Aap khud bhi apna account kabhi bhi delete kar sakte hain — app mein Profile → Delete Account se, ya bina app ke alexride.com/delete-account par. Account delete ek soft deletion hai: aapka account turant deactivate aur hide ho jaata hai, kisi legal requirement ke record ke subject.
Liability ki limit
Kanoon ki ijazat ke anusar, AleXx Rider indirect ya consequential damages — jaise income, business opportunity, ya goodwill ka nuksan — ke liye zimmedar nahi hai. Kisi bhi claim ke liye hamari total liability us particular transaction se mile platform fees tak simit hai.
Service disclaimer
Platform “as is” aur “as available” basis par diya jaata hai. Hum uninterrupted ya error-free access ki guarantee nahi dete, jismein GPS accuracy ya network availability shaamil hai, jo hamare control se bahar factors se affect ho sakti hai.
Intellectual property
Saare trademarks, branding, software aur platform content AleXx Rider ke hain aur hamari likhit ijazat ke bina use nahi kiye ja sakte.
Terms mein badlaav
Hum in Terms ko samay-samay par update kar sakte hain. Bade badlaav yahan updated date ke saath dikhaye jaayenge; badlaav ke baad platform ka use jaari rakhna matlab aap updated Terms maante hain.
Kanoon aur contact
Ye Terms India ke kanoon ke anusar govern hote hain. Koi sawaal ho to humein hello@alexxrider.com par likhein.